Refund policy
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Return & Refund Policy
We want you to be fully satisfied with your purchase from Elementhica. This Return & Refund Policy explains how you can return products, request refunds, or exchange items purchased through our online store. Please read this carefully before making a purchase.
1. Eligibility for Returns
You have the right to withdraw from your purchase and return products within 14 days of receiving your order, in accordance with EU consumer protection laws.
- Returned items must be unused, unopened, and in their original packaging.
- Products that have been opened, used, or damaged after delivery are not eligible for return.
- Items purchased on sale or with discounts may only be refunded if they are defective or damaged.
- For hygiene reasons, herbal products or any consumable goods cannot be returned once opened.
2. How to Start a Return
To request a return, please contact us within the 14-day window using the details below. Include your order number and a short explanation of the reason for the return.
Contact us at: elementhica@gmail.com
After we confirm your return request, we will provide the return address and instructions. Please do not send products back without prior confirmation.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- We recommend using a trackable shipping service. We are not responsible for lost or undelivered return shipments.
4. Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days using the original payment method.
- Shipping costs are non-refundable, except where required by law or in cases of defective or incorrect items.
- If you haven’t received your refund after 10 business days, please contact your bank or payment provider first before reaching out to us.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at elementhica@gmail.com with details and photos (if applicable).
6. Damaged or Incorrect Items
If you receive a damaged or wrong product, please contact us immediately (within 3 days of delivery) with photos of the packaging and the product. We will arrange a replacement or refund at no additional cost.
7. Non-Returnable Items
- Opened or used herbal products, teas, or natural blends.
- Gift cards or downloadable products.
- Items purchased through third-party retailers (please contact them directly).
8. Late or Missing Refunds
If you haven’t received your refund after the stated period:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received it, please email us at elementhica@gmail.com.
9. Exceptions and Limitations
We reserve the right to refuse returns that do not meet our policy conditions, are made after the return window, or show signs of use inconsistent with normal inspection.
10. Changes to This Policy
We may update or modify this Return & Refund Policy at any time to reflect changes in our practices or legal requirements. The most recent version will always be available on this page with the updated date above.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
ElementhicaKazemat 11, 3905 NR, Veenendaal, The Netherlands
📧 elementhica@gmail.com